Proudly Serving Our Community
Hours of Operation & Service Hours:
Service 7 Days A Week
365 Days A Year
Summer: 8 AM - 8 PM
Winter: 8 AM - 8 PM
Office Hours: M - F
8 AM - 5:30 PM
Saturdays: 8 AM - Closing
A real person answers our phones 24 hours a day!
"Great to see the same service man again who knows our system. A-1 Service Masters did what some others couldn't ; treated the customer with respect and did not add surprising higher cost to the final bill. I felt they did what was agreed upon."
- Lucy P, Staten Island
"While all the while showing how things worked I highly recommend them to anyone who needs a furnace or hot water heater etc."
- W. C., Staten Island
"I had a flood in my house from my hot water heater went I started to look up company's in this field and I came across A-1 Service Masters and they were very nice and helpful I would recommend them very pleased with the service"
- Danielle, Staten Island
Though we have had trouble with the A.C. system that is only 3 years old, we want to thank you for always being so attentive and getting back to us A.S.A.P. You and the technicians that you send here do a great job. We appreciate the way you take care of your customers and will surely recommend you to anyone."
- Gail and Frank V.
"I have been using A-1 Service Masters for my heating and air conditioning service for the past 10 years. They have always been extremely reliable and efficient in how they have handled my Heating and Central Air. The technicians are always very polite and efficient and office staff are wonderful people to deal with."
- Anton L.
"I am a widow and I recently moved into my new house in Staten Island. My husband had always dealt with the maintenance in my old house. The engineer informed me that I would need a new Heating and Central Air Unit. Word of mouth sent me to A-1 Service Master?s and within a few days, Stan Zahn, the owner of A-1 Service Masters was by to give me an estimate for a new air-conditioning and heating unit. He made me feel very comfortable as a single woman. He explained everything, told me my options and gave me his recommendations. In a matter of a few days everything was installed and working beautifully. I would recommend them to anyone."
- Tanya S.
"I have had a maintenance agreement with A-1 Service Masters for several years now and I have found that I can count on them to follow up and make sure that our heating and A/C are functioning correctly. I have never had any problems with the A/C during the heat waves , nor has my furnace ever let me down during the winter."
- Eric W.
"My husband and I have been loyal customers to A-1 for years. This past summer when the temperature began to rise, our A/C was not cooling and we had our sick 6-month old granddaughter in our home. A technician came to see us right away and our problem was solved quickly. Thank You A-1!"
- Renata C.
"After Sandy, our entire house needed to be gutted. We needed a completely new unit and we were recommended to A-1. A-1 worked very quickly from the estimate to the final install and was able to aid us in obtaining a financing agreement. When we were having the backyard rebuilt and we needed the unit temporarily disconnected, they were more than accommodating and they were able to do the reconnection at very quick notice. I have been quite pleased with them and look forward to calling on them for any future needs with our heating and air."
- Sam P.
"My name is Billy and you were here at my home today to install a 50 gallon Bradford White hot water heater and Flood Master. I wanted to take a moment to say thank you again. I must admit that I had another plumber come earlier in the day yesterday before you came to give me an estimate. The other plumber was a nice guy, but a not so nice guy employed him. The other plumber could not install the larger hot water heater that I wanted and quoted me a price of $1150.00 to replace the 40-gallon tank that was there WITHOUT an extended warranty. I was truly disappointed by the first owner’s high quote and attitude. (SI Plumbing)
I was glad that I found your website via Google. I immediately felt reassured that you, the owner of the A-1 Service Masters, actually came to my home within 30 minutes of my call to provide an estimate. Your crew arrived on time as you said they would and I was surprised that you came to assist in the project. I have had to deal with lots of contractors, plumbers, and the like since I bought my home in 2004 and I must say that you are by far the BEST I have hired to date and I really doubt anyone else will come close to your knowledge, services, prices, and courtesy.
Stan, you and your crew were great from the beginning of the job until completion and you finished the job a lot sooner than I had thought you would. I also appreciate that you changed the gas valve that was leaking and didn’t add anything to the price. I am sure other plumbers would have added an hour of labor just for that.
You and your crew were respectful, courteous, and knowledgeable. I enjoyed watching you all working together, hand in hand, each knowing exactly what your function was. You guys made everything look so easy and the fact that you were able to have a few laughs during the job made me even more comfortable that you all knew exactly what you were doing.
Stan thanks again for your service and thanks to your crew. I will definitely be passing your name around to people who I know are in need of services such as yours. I will have NO PROBLEMS recommending you for any job to anyone.
Please feel free to share this letter with any other potential customers, the BBB, or on your website."
- Billy M
- Holly T
"They came when they said -on a Sunday- - I had no heat and they came within 2 hours. The tech spent time with us after he fixed it to explain what parts were what and how it all worked. It was very reasonable. - Jenn R
It was a late Sunday afternoon; I have two young children at home who had the flu. My heat just stopped working completely, A-1 was recommended to me by a close friend. I called them and left a message with the answering service, I got a call back and they came and repaired my heat and were very understanding of my situation . I high recommend them to anybody and everybody".
- Debbie C.
"A+ Company. Only 1 of 3 companies that responded to my call for service. They came within 2 hrs, fixed my Central A/C and charged me a very reasonable fee. Technician was very nice and knew his stuff. I highly recommend this company and would definitely call them again should I need this type of service".
- Marilyn Y.
"When our central air conditioning unit broke down during a heat wave, we began calling different service technicians listed in the telephone book. We left a number of messages at various places, but the only one to call us back was A 1 Service Masters. After apologizing for calling late on a Sunday evening, an appointment was made for them to visit our home soon thereafter. Unfortunately our unit was old, and replacements parts were unavailable, and since it was an extra large unit, it was not in stock and took almost a week to get installed. The A 1 employees apologized profusely about not being able to get it sooner and told me that while I was waiting, if I could get another company to come and do it sooner, they would understand. We waited for A 1 to come back and install the unit and they did so quickly, without much mess and were pleasant during all of our dealings".
- Stacey S
"I had an emergency and had to call them late at night. They came over almost immediately and attended to the problem. They were very nice and quite helpful. I would definitely use their services again if I needed to".
- Tony L
"I have a water heater that is 4 yrs old. My problem was that I had no hot water. I called Sears and the best they could do was send a tech 4 days later. I am not technical myself but within 3 and half minutes later the tech’s diagnosis was that I needed a new water heater. A friend recommended A-1 Service Masters to me, and said you will never find a more honest, reliable, and reasonable company. So of course, I called A-1. A-1 gave me an appointment that same day that I called. Low and behold, all I needed was a pilot assembly and saved myself a fortune. I feel so confident with your company and I will recommend you highly".
- Paula O
"I have used, and happily referred, A-1 to all my neighbors. When my heater broke on the worst day in February I called another heating contractor. When he came I was advised that I needed a mother board ($175.00) but he wasn't sure if that was the problem and I might need a new unit. I asked him to put a loaner board in to test it- since he told me I would have to pay the $175.00. He became totally nasty, and then he said since it wasn't the mother board I would then need a new unit entirely plus it would be best if I put in a new compressor (4500.00 total). After I escorted him to the door I called a neighbor and asked if she could recommend someone - without a second thought she referred Stan. I called, he said he would be here in an hour and sure enough in less than an hour he was here - and lo and behold - it was a $50.00 battery. Not a motherboard, not a new heating unit ... a battery. Without trepidation I have recommended A-1 to everyone who asks if I have someone. He's honest, efficient and knowledgeable. When hiring a contractor or repair person it’s gratifying to know I have one that I rely on - Stan".
- Cathy L - a satisfied client
"To Whom It May Concern:
We have been using Stan at A1 Service Masters for the past ten years, to service our heating and air conditioning units. We have been extremely satisfied with his prompt and efficient service. Whenever the need has arisen, Stan or one of his employees came either the same day or the next day to take care of the problem. Stan and all his workers are all very knowledgeable. They are very honest and I trust their advice. I have recommended A1 Service Masters to all my friends, and they have all been very satisfied with their service".
- Elaine and Saul N.
"To Whom It May Concern:
This letter is sent in appreciation for the prompt professional services rendered in my behalf. I was impressed with the courteous and professional service received from the time I made my appointment to completion.
From prior experiences, with other service providers a time slot will be given when they are in my area and whether I like it or not I have to take off to accommodate them. I was quite surprised when I said after 5PM. A1 Service Masters although couldn’t guarantee that they would meet that time, they would try. To my surprise I was happy when by 6PM the service call was completed with such honest, clean and friendly service. Heating and Air Conditioning is not my area of expertise so it is important to me to be able to call on someone I can depend on. Thank you again".
- An appreciated customer, Kathleen P